Raman Muralidharan is the company’s new president of New Financial Products, reporting to President and CEO Victor Ciardelli. Anand Cavale was named executive vice president and head of unsecured lending products, and Arun Tripathi is the new executive vice president, and head of New Secured Lending Products. Both Cavale and Tripathi will report to Muralidharan.
Muralidharan was most recently EVP of lending at HSBC USA. Cavali has held previous leadership positions at Citi and SoFi. Tripathi has previous leadership experience at HSBC USA, Bank of America and USAA.
Workflow errors account for more than 70% of the bugs in digital financial experiences, preventing users from completing their jobs, according to a new report from Applause.
Applause is a global digital testing company that works with Fortune 100 companies and others across business sectors including finance and insurance.
The report – “State of Digital Quality” – identified workflow issues in areas including mortgage, loan and credit card applications, credit card activations and travel notifications, temporary account and card locks, portfolio management and integrations with other accounts or systems.